Harvard Business Publishing (HBP) was founded in 1994 as a not-for-profit, wholly-owned subsidiary of Harvard University. Our mission is to improve the practice of management in a changing world. We do this by bringing together the best of academic research and real-world management expertise from around the globe. Through our multiple platforms, we publish ideas that inform and inspire managers, corporations, and educators. Harvard Business Publishing comprises three market groups: Corporate Learning, Harvard Business Review Group, and Higher Education. Learn more about Harvard Business Publishing, our mission, the ideas we publish, and the markets we serve.
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|Client Service Specialist|
|At Harvard Business Publishing (HBP), our mission is to improve the practice of management in a changing world. In print and online, we help lead, inform, and inspire professionals, corporations, educators, and students around the world through the content we provide. In a constantly evolving global marketplace, we invite the dialogue that advances management through the creation of a multifaceted range of materials. Our work makes an impact every day, in the form of the books, articles, and case studies we publish; the learning programs and digital tools we offer; and the video content we deliver.
Our Higher Education group works with post-secondary programs including graduate and executive education around the world to advance participant-centered learning using a range of teaching tools and programs, including Harvard Business School cases, multimedia cases, computer-based simulations, and in-person seminars.
The Client Services Specialist supports B2B customers and the Higher Education Sales Team. This role provides customer support for Sales Managers, manages concierge services, creates and implements user complex course material set-ups. The Client Services Specialist will also be responsible for managing the operational aspects of service-driven pilots, like classroom enablement for Platform Partners which includes process documentation, content facilitation, and ensuring billing occurs post enablement.
Key Tasks: Those who are successful in the Client Services Specialist role have exceptional organizational and time-management skills, are comfortable shifting between multiple priorities, and demonstrate professionalism with strong listening and probing skills. These individuals build and sustain effective business relationships with internal and external team members through their ability to anticipate issues and problem-solve. In addition, they exhibit the initiative to work creatively to support their team members to meet or exceed revenue targets and unit goals. S/he is passionate about the provision of exemplary support in this highly customer-facing role.
We offer competitive salary, a comprehensive, competitive benefits package that includes a broad range of medical and dental coverage options; short and long-term disability benefits; medical/dental and dependent care flexible spending accounts; basic and contributory life insurance; retirement and savings benefits; a competitive paid time-off program, and Harvard (HBP/HU) perks. Located in Brighton Landing compound next to the new practice arena for Bruins and Celtics, NB Fitness Club Facility, and Boston Landing commuter rail stop. We offer free parking and shuttle services, discounted T Passes. Plus, early release, summer Fridays. And we’ll equip you with the best tools money can buy.
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