Careers | Harvard Business Publishing
Delivery Specialist- APAC
Corporate Learning
India, India

About Harvard Business Publishing:
Harvard Business Publishing (HBP) was founded in 1994 as a not-for-profit, wholly-owned subsidiary of Harvard University, reporting into Harvard Business School. Our mission is to improve the practice of management in a changing world. This mission influences how we approach what we do here and what we believe is important.

With approximately 450 employees, primarily based in Boston, with offices in New York City, India, and the United Kingdom, Harvard Business Publishing serves as a bridge between academia and enterprises around the globe through its publications and multiple platforms for content delivery, and its reach into three markets: academic, corporate, and individual managers. Harvard Business Publishing has a conventional governance structure comprising a Board of Directors, an internal Executive Committee, and Business Unit Directors.

About Corporate Learning:
Harvard Business Publishing Corporate Learning partners with clients to create world-class leadership development solutions for managers at all levels in global organizations and governments. We leverage the management insight, thought leadership, and expertise of Harvard Business School faculty and Harvard Business Review authors to provide solutions that are relevant to today’s most pressing business challenges. For more than 20 years, we have developed and delivered innovative, technology-enabled solutions that drive meaningful business results.

Delivery Specialist Job Description:
The Delivery Specialist provides client engagement support for our leadership development programs. The role is highly client focused, supporting client needs and deliverables for business and learning solution development, data analytics and client fulfillment. Delivery Specialists work in a fast-paced, matrixed team environment, with strong organizational, communication and problem-solving skills critical for success in the role. This is a great entry point to careers in leadership development and project management.

Job Responsibilities:
  • Partner with clients and team members to understand business needs, working to ensure outstanding client and learner experiences.
  • Provide support to clients, faculty, experts, and moderators with tasks including but not limited to: meeting notes, data collection, learning portal development, metrics report outs, PowerPoint presentations, participant invitations, WebEx set up, and quality control.
  • Coordinate with other HBP colleagues (e.g., Technical Support, etc.) to support execution of client needs and deliverables.
  • Work to continually improve team processes and procedures
  • Participate in team meetings by communicating updates, sharing feedback, offering new ideas, communicating challenges, etc.
  • Proactively address risks with a sense of urgency.
  • Use HBP systems and tools to support analyses and data gathering
  • Bachelor's degree required
  • 2-4 years of experience in a client or customer service-oriented position.
  • Proven success working in a dynamic team environment balancing multiple priorities.
  • Strong communication and interpersonal skills (verbal and written)
  • Strong organizational and data management skills
  • Proficiency with MS Office suite including PowerPoint, Word, Excel, and Outlook
  • Proficiency with virtual applications, e.g. WebEx, INXPO, Skype
  • Ability to learn HBP systems, processes and software technology
  • Genuine interest in adult education, technology, and leadership development. 

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